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Norwegian cruise line enhances excursions with Brenock Technology and Shoretime

20 February 2024

Brenock Technology and Shoretime, in collaboration with Norwegian Cruise Line Holdings (NCLH), announce a groundbreaking partnership to revolutionize cruise excursion management. NCLH will implement Shoretime’s innovative platform to streamline operations, automate processes, and enhance guest experiences. This strategic alliance signifies a significant advancement in the cruise industry’s approach to shore excursions.

ABOUT SHORETIME

Shoretime, a platform trusted by all participants operating in shore excursions.

Whether you’re the land arrangements team operating from head office, a tour operator in a given port, part of the onboard team, or a guest embarking on a voyage, our innovative platform facilitates every part of your journey.

Shoretime, a comprehensive platform that allows you to:

  • Unify the bid portal with sales, operations and settlement
  • Eliminate the duplication of tasks
  • Integrate email and system messages into a singular inbox
  • Automate supplier invoicing

THE SHORETIME PLATFORM

If you’re in the cruise industry, we speak your language.

Shoretime was built in partnership with trusted veteran cruise line executives for all the requirements of the shore excursion industry. We streamline all interdependent operations and service experiences, through the automation of tasks and communications in a singular platform. The system is designed to produce higher shore excursion revenue, with a lighter workload. If you work in shore excursions, then Shoretime is the platform where you play.

WHY CHOOSE SHORETIME

Seamless
collaborations

SEAMLESS COLLABORATIONS    

Users can harness the specialised functions or areas of our platform that are best suited to their particular needs – allowing flawless task execution and seamless, timely interactions.

Simplified
workflow

SIMPLIFIED WORKFLOW   

Every stakeholder using our platform comes out on top. Hailed for its modern, user-friendly interface, Shoretime simplifies workflows across the entire shore excursion operation.

Shoreside
Teams

SHORESIDE TEAMS

Enjoy a platform that facilitates:

  • Comprehensive product sourcing
  • Efficient bid analysis and management
  • Streamlined communication with suppliers and ships
  • User-friendly content management
  • Voyage management
  • Onscreen feedback and real-time report generation

Teams
onboard

TEAMS ONBOARD

Benefit from an app that offers:

  • Tour operator communication facilitation
  • Comprehensive reservations and sales management
  • Dispatch management
  • Guest check-in
  • Settlement assistance
  • Reconciliation of dispatch data to finalised bookings
  • CRM tools including complaints management
  • Tailored reporting

Tour
operators

TOUR OPERATORS

Tour operators will benefit from:

  • Contract generation
  • Bid management dashboard and tools
  • Dispatch management
  • Settlement organisation and planning
  • Auto-invoice generation
  • Real-time report generation

Guests
onboard

GUESTS ONBOARD

Guests can enjoy the ease of:

  • Onboard booking applications
  • Improved waitlist automation
  • Optimised communication with the shore excursion team
  • Efficient booking desk service
  • Seamless tour dispatch flows

Guests
in port

GUESTS IN PORT

Memorable tours in all ports where Shoretime is deployed.

Cruise lines &
Tour operators

CRUISE LINES & TOUR OPERATORS

A higher revenue, with a lighter workload.

Increased
revenue

INCREASED REVENUE

Bid and inventory analysis with built-in feedback and yield forecasting helps to optimise contracting and season planning so you get it just right. Our system also guides shore excursion sales teams to enable efficient and targeted excursion sales, leading to increased cruise line revenue. Tour operators benefit from increased sales and can enjoy the use of a system that mitigates organisational strain.

deployment
of data

DEPLOYMENT OF DATA

Shoretime is designed to operate as a local application during a cruise, but with an interface to the central cloud-based system. Data is automatically uploaded to this cloud based system, wherever connectivity is available. Our system assists shoreside teams through its seamless integration of all onboard PMS systems and updates the individual customer account status, as it changes. In addition, our guest booking app connects to the onboard application through the onboard WiFi.

SEE US IN ACTION

Let us show you the future of shore excursion operations.
Request a demo of Shoretime.